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RENTAL BY OWNERS PRIVACY STATEMENT
Last Updated: October 12, 2004
RENTAL BY OWNERS LLC and its affiliate UPPER VALLEY RENTALS LLC. (collectively referred to in this Privacy Statement as "we" or "RBO") recognize the importance of protecting the privacy of all information provided by users of our web sites, recipients of our e-mail newsletters and all of our customers. We created this policy with a fundamental respect for our users' right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices for all products and services owned by RBO.
INFORMATION COLLECTION AND USE RBO collects information from our website customers. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our customers.
REGISTRATION Owners/Landlords must first register and signing in (such as listing rental properties) to use our site. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with customers and provide requested services.

For our service that require payment, we utilize Authorize.net. RBO does NOT collect any credit card information. We relay on Authorize.net. You can review the Privacy Statement for Authorize.Net by clicking here.

E-mail Newsletters If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Surveys and Contests From time to time we invite users to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether to disclose requested contact information (such as name and mailing address). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use and satisfaction of the site.
Tell-A-Friend If users elect to use our referral service for informing a friend about our site and services, we may ask them for the friend's name and e-mail address. RBO will store and use this information to send the friend an invitation. This information may also be used to provide information about our company and related services. The friend may contact us to request that no further communications be sent.
Communications with Us We have features where users can submit information to us (such as our feedback forms). Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.

Communications from Us: Service Updates, Special Offers In order to best serve our customers, we may send updates that contain important information about our site and services. For example, we send new members a welcoming message with password and username for our password-protected site. We may also communicate with a user to provide requested services and for account-related issues via e-mail, phone or regular mail.

We offer our users the option to receive information about our company, related services and special deals. Users can choose not to receive these communications, as set forth in our Permission section below.

Automatic Data Collection Our web sites have features that automatically collect information from users, to deliver content specific to users' interests and to honor their preferences. This information assists us in creating sites that will serve the needs of our users.

We DO NOT use "cookies," a piece of data stored on the user's hard drive containing information about the user.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

We may combine demographic information supplied by a subscriber at registration with site usage data to provide general profiles, in aggregate non-personally identifiable form, about our users and their preferences in the content of the site and advertising. We DO NOT share this information with anyone.

WITH WHOM YOUR INFORMATION IS SHARED We do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.

We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.

CORRECTION/UPDATING PERSONAL INFORMATION If a user's personally identifiable information changes (such as zip code), or if a user no longer desires our product(s)/service(s), we provide a way to correct or update that user's personal data. The user should contact Customer Support for the applicable product or service.
PERMISSION Our users are given the opportunity to choose whether to receive information from us not directly related to the registered services.
SECURITY We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to Authorize.net securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information.
LINKS Our web sites may contain links to other sites. RBO is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
NOTIFICATION and CHANGES If we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it.
For questions about this privacy statement, contact:
Privacy Officer
Rentals By Owners
P.O. Box 969
Lebanon, NH 03766
1-866-736-8380


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