RENTAL BY OWNERS
Last Updated: October 12, 2004
RENTAL BY OWNERS LLC and its affiliate UPPER VALLEY RENTALS LLC.
(collectively referred to in this Privacy Statement as "we" or
"RBO") recognize the importance of protecting the privacy of all
information provided by users of our web sites, recipients of our
e-mail newsletters and all of our customers. We created this
policy with a fundamental respect for our users' right to privacy
and to guide our relationships with our users. This privacy
statement discloses the privacy practices for all products and
services owned by RBO.
INFORMATION COLLECTION AND USE
RBO collects information from our website customers. In this
information we collect and how we use it to provide better
services to our customers.
Owners/Landlords must first register and signing in (such as listing
rental properties) to use our site. During registration, users are
required to give their contact information (such as name, e-mail
address, mailing address and phone number). For internal purposes,
we use this information to communicate with customers and provide
For our service that require payment, we utilize
Authorize.net. RBO does
NOT collect any credit card information. We relay on
Authorize.net. You can
review the Privacy Statement for Authorize.Net by
If users wish to subscribe to our e-mail newsletters, we ask
for contact information (such as name, e-mail address and,
occasionally, demographic information). We use this information
in the same manner as we use contact information in the
registration and ordering process described above. Recipients
of our newsletters can unsubscribe using the instructions listed
at the end of the e-mail newsletter.
Surveys and Contests
From time to time we invite users to provide information via
surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice
whether to disclose requested contact information (such as name
and mailing address). In addition to other uses set forth in
this policy, contact information collected in connection with
surveys and contests is used to notify the winners and award
prizes, to monitor or improve the use and satisfaction of the
If users elect to use our referral service for informing a
friend about our site and services, we may ask them for the
friend's name and e-mail address. RBO will store and use this
information to send the friend an invitation. This information
may also be used to provide information about our company and
related services. The friend may contact us to request that
no further communications be sent.
Communications with Us
We have features where users can submit information to us
(such as our feedback forms). Requests for service, support or
information may be forwarded as needed to best respond to a
specific request. We may retain e-mails and other information
sent to us for our internal administrative purposes, and to
help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates
that contain important information about our site and services.
For example, we send new members a welcoming message with
password and username for our password-protected site. We may
also communicate with a user to provide requested services and
for account-related issues via e-mail, phone or regular mail.
We offer our users the option to receive information about our
company, related services and special deals. Users can choose
not to receive these communications, as set forth in our
Permission section below.
Automatic Data Collection
Our web sites have features that automatically collect
information from users, to deliver content specific to users'
interests and to honor their preferences. This information
assists us in creating sites that will serve the needs of our
We DO NOT use "cookies," a piece of data stored on the
user's hard drive containing information about the user.
For our internal purposes, we gather date, time, browser type,
navigation history and IP address of all visitors to our site.
This information does not contain anything that can identify
users personally. We use this information for our internal
security audit log, trend analysis and system administration,
and to gather broad demographic information about our user
base for aggregate use.
We may combine demographic information supplied by a subscriber
at registration with site usage data to provide general profiles,
in aggregate non-personally identifiable form, about our users
and their preferences in the content of the site and advertising.
We DO NOT share this information with anyone.
WITH WHOM YOUR INFORMATION IS SHARED
We do not share personally identifiable information with other
companies, apart from those acting as our agents in providing
our product(s)/service(s), and which agree to use it only for
that purpose and to keep the information secure and confidential.
Also, our parent, subsidiary and affiliate companies, entities
into which our company may be merged, or entities to which any
of our assets, products, sites or operations may be transferred,
will be able to use personal information. We will also disclose
information we maintain when required to do so by law, for
example, in response to a court order or other legal obligation,
in response to a law enforcement agency's request, or in special
cases when we have reason to believe that disclosing this
information is necessary to identify, contact or bring legal
action against someone who may be causing injury to or
interference with (either intentionally or unintentionally) our
rights or property. Users should also be aware that courts of
equity, such as U.S. Bankruptcy Courts, might have the
authority under certain circumstances to permit personal
information to be shared or transferred to third parties
We may share aggregate information, which is not personally
identifiable, with others. This information may include
usage and demographic data, but it will not include
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personally identifiable information changes
(such as zip code), or if a user no longer desires our
product(s)/service(s), we provide a way to correct or
update that user's personal data. The user should contact
Customer Support for the applicable product or service.
Our users are given the opportunity to choose whether to
receive information from us not directly related to the
We use reasonable precautions to protect our users' personal
information and to store it securely. Sensitive information
that is transmitted to us online (such as credit card number)
is encrypted and is transmitted to
In addition, access to all of our users' information, not just
the sensitive information mentioned above, is restricted. Only
employees who need the information to perform a specific job
(for example, a billing clerk or a customer service
representative) are granted access to personally identifiable
Our web sites may contain links to other sites. RBO is not
responsible for the privacy practices or content of such other
sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each web site to
which we may link that may collect personally identifiable
NOTIFICATION and CHANGES
on this page so our users are aware of what information we
collect, how we use it and under which circumstances, if any,
we disclose it.
about this privacy statement, contact:
Rentals By Owners
P.O. Box 969
Lebanon, NH 03766